Process Flow

Step 1 Initial Inquiry Submission

Client fills Contact Form / Email / Phone / WhatsApp

Step 2 Preliminary Consultation

• Basic discussion with client
• Understanding type of refund / claim
• Explanation of process and services

Step 3 Eligibility Check

• Client submits basic details
• Preliminary search of records
• Verification of possible claim

Step 4 Case Evaluation

• Assessment of claim amount
• Identification of institution (Bank / Company / Govt.)
• Complexity review

Step 5 Client Engagement

• Engagement Letter sent
• Service Agreement shared
• Fee structure explained

Step 6 Client Onboarding & KYC

• Identity verification & Address proof
• PAN / Passport verification
• NRI status confirmation

Step 7 Documentation Collection

• Investment / bank documents
• Old certificates or account details
• Legal heir documents (if applicable)

Step 8 Authorization

• Limited Power of Attorney (if required)
• Authorization letter for representation

Step 9 Case Preparation

• Claim documentation prepared
• Verification of forms
• Compliance checks

Step 10 Filing of Claim

Submission to relevant authority:

• Bank or Company
• IEPF Authority
• Insurance co. / Govt. Dept

Step 11 Follow-Up & Tracking

• Continuous follow-up with institution
• Additional document submission if requested
• Status updates to client

Step 12 Claim Approval

• Verification completed by institution
• Claim approved

Step 13 Funds Release

• Funds transferred to Client’s bank account OR
• Authorized payment channel

Step 14 Fee Settlement

• Success fee invoice issued
• Payment of agreed professional fee

Step 15 Case Closure

Confirmation to client • Documentation archived • Final service report provided